List of Common Questions:
1. Question: What is my late fee date and what is the penalty for my association?
Answer: The monthly statement indicates both the late date and the penalty.
You may also email AR@Neighborhoodam.com to ask for the answer to this question.
The fees are listed in your annual disclosure packets.
2. Question: Where do I send my check or online payment?
Answer: Please send to:
Oxford Garden, Deerfield & Rose Garden Encore Homeowner's please send payment to:
PO Box 15019
Vallejo, CA 94591-1919
127 Bayo Vista & Clareview Estates please send payment to:
Neighborhood Association Management, Inc.
P.O. Box 10968
Pleasanton, CA 94588
All other Homeowner's please send payment to:
HOA Remittance Processing
P.O. Box 1438
San Jose, CA 95109-1438
Please make the check payable to your Association and include your account number for proper crediting. You may call the bookkeeping department to get your account number if you do not know it.
3. Question: To whom do I make my payment payable?
Answer: Please make your online payment or check payable to the association to which you belong. The payment must have your account number on check or the bank will not know where to apply the payment.
4. Question: Does the association accept credit cards?
Answer: Credit cards are only accepted if you make payment on the bank’s website. For Heritage Bank please use this link https://hbcpay.com& for Union Bank, please use this link https://www.unionbank.com/hoabankers/. Please note there is a fee for credit card payments.
5. Question: Whom do I contact if I am interested in having my dues electronically deducted from my bank account?
Answer: Click on “Auto-Assessment Payment” under “Service Request” and follow the instructions. Or you may call the ACH Department at Heritage Bank (844) 489-0999 or Union Bank (800) 836-5184.