Homeowners Association Management since 1994

Happy Birthday Dear Victoria 🎂🥳 We know we are blessed to have you in our team and we appreciate all you do - plus you do it right and better than anybody else! 💙🙏 Love and appreciation to you always, especially on your birthday!🎉🥳 ❤️Have a great time!  We hope you take the day off! 🤗🎈

 

I’m very happy with April.  I’m an original owner from 2000 and this is the best that I’ve seen the complex.  I’ve gone through many property managers and have interacted with them all .  I have never had the trust in any of them the way that I do April.  April is very hands, always communicates timely and on top of her game.  I’m not sure who’s complaining but I assure you that person has not lifted 1 figure to assist me, Julian and April address the many issues in this complex.  The progress that has been made is because of April’s willingness to go above and beyond. If more owners would volunteer their time like Julian and me, then maybe they can help fix whatever their concerns are. Again, I am very happy with April and appreciate her knowledge and professionalism. Carolyn Elmore-Martin 

 

Charlie, last Thursday I resigned from the Board….  I want to especially thank NAM for the great job that Noah Zuniga has done.  He was especially helpful to me during budget times and assisted me immensely in achieving a 103% in our Reserve budget. Fiscal responsibility was my main goal.  Unfortunately, the current Board does not share that view, and in fact the person that last took us down to a 5% in reserves in now Treasurer again.  My hope is that she has learned something since then.I also want to commend Noah for his handling of this particular demanding Board.  At the last meeting you sat in on, you had some experience with them.  His patience and sticking to the facts while they go off on tangents is totally amazing to me.  They are demanding and rude to vendors, including texting Noah and demanding answers after hours. I truly wish and hope that you will be able to hold onto the account, but they are not happy with any of our vendors. NAM with Noah has been far and above the very best manager & management company that we have ever had.  It was a true pleasure working with both of you. Thank you for all you have done. Gail

 

Hi Noah: You handled the meeting really well! I really appreciate your help! Thank you, Warren

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I am on vacation & in fact out of the country. I cannot take time to answer all your questions, but I highly recommend Charlie & NAM. I have been on our Board for approximately 35 years in various positions from President to Director.  In the 40 years of our HOA’s existence, our time with NAM is when we have had the best management. Gail Piché Treasurer 

 

Hi Lydia! Was at a neighborhood party with Jeff earlier this month and he was telling me how bad the last HOA managers were. It is clear you're very organized and are a true professional. Windsor is lucky to have you! Hope your Christmas was nice too. Happy Holidays and Happy New Year. Martin

 

Charlie, This was the first year as Treasurer that I had the responsibility for the Operating & Reserve Budget all by myself.  In previous years I had other Board members to teach and assist me through the process. I have to tell you what a pleasure it was to work with Noah.  His knowledge and cooperativeness made what I thought would be an awful and time-consuming process, was a seamless, rational and relatively easy.  (Of course the past years of painfulness gave me the foundational knowledge.) I have thoroughly thanked him for his support and guidance, but I wanted you to be aware of the great job he did.  If you have some internal recognition, I would be very pleased to know about it. Thank you for hiring and retaining such a skilled and knowledgeable employee, Gail Piche' Treasurer, LNCHA

 

Hi Charlie, I would like to extend an appreciation to Victoria who has been excellent and is on top of her emails. I know it has only been three months since we have been with NAM but it seems like we have been there for a long time with NAM. Thank you. Happy Holidays. Regards Bharat

 

Hi April, Thank you so much for letting us know! Although I’ve lived here for only a short 6 years compared to some of the residents, we’ve worked with quite a few property managers. You have truly been the most responsive, the most helpful, and quite honestly just made me feel the most “seen and heard” and respected as a homeowner and resident. Looking forward to partnering with and learning from you. Thank you and have a great rest of your week! - Brittany 

 

Lydia, you are 1 of the best communicators I have ever had the pleasure of engaging with. I love it. Our engineers are covered and certified to walk on roofs. I will send the COI. Thanks, Laurie

 

Aww thanks for sharing this with us! 🤗 I've actually never met this homeowner before since they don't live here but I'm glad to hear that he's seeing improvements with our association. I know that when we moved in 2 years ago and was with the old management, most of the homeowners were very dissatisfied with how things were going. So thank you Victoria and NAM for working with us to continue to make improvements to our association! We are very fortunate to have found NAM! 

 

Hi Andrea, I wanted to extend my gratitude for your help with our air conditioning. They just finished yesterday, right in the nick of time to beat the heat! You’re always willing to go the extra mile, and I always appreciate your help. Have a great weekend! Hamid Ghafouri

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I am on the Board of an HOA in the East Bay.  I have worked with Charlie Mitchell the owner of Neighborhood Association Management since 2013, we are very please with their service.

They are always very professional, friendly, proactive, customer focused and knowledgeable.

Their prices are very fair and reasonable.

We use email and the phone to communicate with them.  Mostly email as we like to have audit trails.

Their response time is good usually with 24 hours or sooner. Our Manager for our account is superb.

We always are kept appraised of new California laws that come about every year for Home Owner Associations.

They always let us know about Best Practices for various policies we may want to implement and how best to implement.

They always present us with many options on how to do things and make recommendations as needed.

I give Charlie and his staff a 5 star.  Thank you Charlie for all your hard work serving us for these past 5 years, it has been a pleasure.

Sincerely;
Carol :-)

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As a General Contractor, Airtight Construction Inc works with many property management companies on a daily basis, it is such a pleasure to work with such a professional, organized and hands on group as the team from NEIGHBORHOOD Association Management, Inc.
Andrea Pulizzi and her team have been instrumental to our success with meeting our customers needs. She is responsive, dependable, insightful, professional and communicates project outlines and bid needs on mark.
What a pleasure to be working with this group.

 

Hi Andrea,

 

This is the first meeting that I have attended. It was informative, you were very organized, important issues and bids were discussed and the meeting ended in an hour, well done, - Lynn-

 

Hello,

I live on Masters Court, Club Villas, Walnut Creek and I wanted to take a moment to compliment our incredible Property Manager Andrea Pulizzi. I have lived here for 5 years now and ever since meeting Andrea she has been nothing less than an incredible partner, support and hard worker to make our lives better! She is always available but more than that she is a true problem solver!!! From fixing the terrible pool furniture to keeping our property beautiful and helping us solve issues like water heaters, she is always here. 
Andrea isn’t about who is right attitude but what is right. 

My neighbors and I feel so wonderful knowing we have someone like Andrea for support and here for us! 

Thank you,
Mia Mandich

 

Henry, I really appreciate your quick responses and follow-ups. Thank you!
~Ravi, Board Member in San Ramon

To Whom it May Concern,

I'm a homeowner in San Mateo, CA. 

I don't normally write but when I see someone that makes my day a lot easier I don't let that pass. I wanted to thank you for having such a wonderful employee like Rachelle Quintana. She possessed great customer service, very friendly, and has a good personality. Every time I call your office anytime of the day, she has the same demeanor, helpful, perky & lively. You are lucky to have her as an employee.

Again, thank you and I always appreciate doing business with you. Happy Holidays!

~A San Mateo Homeowner

Hello!

I've got to tell you that was the best "managed" meeting ever in my 9 years on the board.

Charlie, you did an excellent job at communicating with Virginia.

Nathan, you did an excellent job at identifying the appropriate moment to "move on" with the meeting and manage the meetings time overall.

Dan, thank you for your inputs into the various conversations as well.

I gotta tell you when I got up to go to the ladies room I started crying because I'm so done with all of this and the stress related to it. You guys made it so much easier and I am so incredibly thankful for your presence. THANK YOU from the bottom of my heart.
~ From a Castro Valley Board Member

Thank you for the timely resolution of the environmental concern at my Association. Made me appreciate what a great asset you are to the HOA. The plumber was able to diagnose and resolve the problem in about 2 hours. He also kept the area clean. He showed me tests he did and was able to accurately determine that the problem is not coming from our property.
~ A Milpitas Homeowner

Thanks so much, Andrea. We love both of you. You're amazing yourself and we heavily depend on your knowledge of the building as well as your learnings from your other clients.
~ Board member in Emeryville

Thank you so much for always being such a kind & gentle person. God bless you in all you do. I hope that you will always be there when I call.
~ From a Homeowner in Union City

I just want to thank you for all your hard work and sincere love and support
for our community. I am truly grateful and appreciate it. Thank you!
~ From a Fremont Homeowner

Very professional and efficient, I always love the way you deal with people!
You are the best! Thank you so very much!
~ From a homeowner in Milpitas HOA.

YOU ARE THE BEST MANAGER ANY HOA COULD HAVE AND I MEANT IT!
~ From a homeowner in Milpitas HOA.

Thank you very much for all of your help. You are a delight to work with.
- From a Fremont Homeowner

I’d want to express my thanks for your attention and hard work for our community. I see our community is heading in the right direction under NAM’s guidance, knowledge, and wonderful service. 
~ From a Fremont Board Member

Thank you for all your work in presenting the information on a concise page in regards to expenses being paid from the operating vs. the reserve account and all the detail work that went into making the agenda. I very much appreciated your time and efforts in all you do for our community.
~ From a Santa Clara Board Member

Thank you for taking care of that gated door by the pool. It looks much more secure and that should prevent unwanted visitors from getting into the garage.

You and the Association are very responsive compared to the Association that we have across the bay. We have a townhouse over there and when it comes to repairs, it takes weeks before anything is done. You and the Board have always done a great job with the upkeep of our community. I just wanted to let you know that I certainly appreciate everything you have done.
~ From a homeowner in Fremont HOA. 

Over the past year, I have needed your assistance in many matters and you have been so very helpful, friendly, and responsive. I just wanted to take a moment to thank you for all of your hard work, persistence and follow through with a smile. Thank you.
~ From a homeowner in Fremont HOA.

Thank you for taking the time to speak with me last week. I really appreciate your help with our HOA account. I look forward to working with you and your staff in the future. Thanks again for your help and support. It is a great feeling to know I can speak with a live person when I have a problem and that it will be resolved in a timely manner.
~ From a homeowner in San Ramon HOA. 

I do not write these letters very often, however, it's time I tell you how much I appreciate the courteous, prompt, quality service that I have received over the years that our manager has been working with us in our Community. She is the nicest person to work with even through some difficult times in dealing with processes and procedures in the Community. She is a quality person - by that I mean she is diligent down to the last minute to satisfy questions concerning the Community and with offering guidance and suggestions on day-to-day activities of home ownership here at our community. I truly appreciate her and I feel confident every time I have a dealing with the Community office. Thank you for having a person with so much patience and perseverance along with dedication to helping us, the homeowners. She makes it all worthwhile!
~ From a homeowner in San Ramon HOA.

Wanted to give you a special shout out for sticking with this community over the last four years. I know it has been a huge challenge and firmly believe that without your efforts and we would not be in the place we are today. Your ability to work through and diffuse stressful situations and work with exacting homeowners through difficult problems was tremendous. This allowed us to complete some work and provided for a winning situation at the community. Thanks again for your efforts.
~ From a local developer 

I really appreciate you being the manager here you all always on the top of taking care of things asap and your one of the best that's been here THANK YOU AGAIN.
~ From a homeowner at a Union City HOA. 

It is a pleasure to work with people as nice as you, there are far too many out there that are not very helpful, so thank you again.!!!!
~ From an escrow company selling a property in Mountain View HOA. 

Many thanks for hanging in there with us and handling homeowners in a very calm and professional manner - I know we had some difficult moments over the past 3 years and you handled it admirably.
~ From a Milpitas Board Member. 

Thanks, manager! You do an incredible job!!!!!!!!!!!!
~ From a Walnut Creek Board Member.

I would like to thank NAM and our bookkeeper for the excellent job they are doing with our financials. Our bookkeeper has shown excellent response to my requests. This is the first time since I’ve been on the Board that our financials are accurate. Once again, thank you from all of us.
~ From a Livermore Board member.

 

If you are interested in receiving a proposal for services for your Association, please contact our
general mailbox at NAM@Neighborhoodam.com or you may call toll free at (800) 811-0841 ext. 0.