AFTER HOURS EMERGENCIES
Our office hours are Monday through Friday, from 9 am until 5 pm. For an emergency outside of those hours call (925) 243-1797 ext. 4 and follow the instructions. Please also text your emergency to (925) 487-3012. In the unlikely event that your call and text are not returned within 30 minutes, please text your emergency to (925) 321-0585. Thank you.
Why Choose Us to Manage Your Homeowners Association?
List of Common Questions:
1. Question: Who should I contact if I have an after hours emergency?
Answer: For Association related matters only,
call (925) 243-1797 ext. 4 and follow the instructions.
You should also text your inquiry to (925) 487-3012.
For all other emergencies, like a fire, call 911.
2. Question: What is an Association related emergency?
Answer: A maintenance responsibility that the CC&Rs say is an responsibility of the Association. Some Associations maintain the roof for roof leaks and some don't (read the CC&Rs to find out). Some Associations are responsible for sewer back-ups and some are not (read the CC&Rs to find out). Some Associations are responsible for flooding and some are not (read the CC&Rs to find out).
3. Question: Can an owner be billed on their account with the Association for calling about a non-emergency?
Answer: Yes, and the cost is $50.
If you are interested in receiving a proposal for services for your Association, please contact our
general mailbox at NAM@Neighborhoodam.com or you may call toll free at (800) 811-0841 ext. 0.